Telephone Operator

Operations Full-time, Part-Time Estimated $2,800 - $5,500 / month (role-area estimate)

Role summary

At PARKROYAL COLLECTION Pickering, this Telephone Operator role focuses on ensuring guests receive the most cordial attention when they contact the hotline. Requirements include ability to perform 2 rotating duties including overnight shift, weekends and public holidays (4 days work week, 12 hours shift).

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure guests receive the most cordial attention when they contact our hotline
Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
Ensure that there are adequate supplies of forms and stationeries for Front Office
Assist with any other duties that may be assigned from time to time by the management

Requirements

Relevant work experience as telephone operator/call centre agent will be preferred
Able to perform 2 rotating duties including overnight shift, weekends and public holidays (4 days work week, 12 hours shift)
Excellent interpersonal and human relations abilities
Good communication skills
Basic computer skills, with basic Microsoft Office knowledge

Role Quick Info

Company Pan Pacific Hotels Group

Brand PARKROYAL COLLECTION Pickering

Category Operations

Location PARKROYAL COLLECTION Pickering, Singapore

Address 3 Upper Pickering Street, 058289

Work type Full-time, Part-Time

Pay Estimated $2,800 - $5,500 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.