Assistant Front Office Manager

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At PARKROYAL COLLECTION Pickering, this Assistant Front Office Manager role focuses on managing front office operations during the FOM’s absence, ensuring continuity and operational excellence. Requirements include demonstrated expertise in front office reception functions with at least 8 years of experience as a Duty Manager, or Assistant Front Office Manager.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Manage front office operations during the FOM’s absence, ensuring continuity and operational excellence
Reporting to the Front Office Manager (FOM), you will assist in managing smooth day-to-day hotel operations and collaborate with multiple departments to enhance guest experience and operational efficiency.
Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction
Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests
Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement

Requirements

Demonstrated expertise in front office reception functions with at least 8 years of experience as a Duty Manager, or Assistant Front Office Manager
Proficient in using the Opera Cloud system for front office operations
Strong communication skills to effectively engage with staff and guests
Ability to perform effectively under pressure in a fast-paced environment
Ability to work on weekends and public holidays

Role Quick Info

Company Pan Pacific Hotels Group

Brand PARKROYAL COLLECTION Pickering

Category Rooms & Guest Services

Location PARKROYAL COLLECTION Pickering, Singapore

Address 3 Upper Pickering Street, 058289

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.