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Marriott International · Singapore Marriott Tang Plaza Hotel

Guest Experience Expert (Front Desk, i-Job Program)

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)
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Role summary

At Singapore Marriott Tang Plaza Hotel, this Guest Experience Expert (Front Desk, i-Job Program) role focuses on establishing guest connection via email prior to arrival to customize the guest stay experience and being the one point of contact for all guest queries. Requirements include 1-2 years of relevant working experience in Hotel's Front Office.

Summary based on employer-provided role details.

Role highlights

Responsibilities

  • Establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries
  • Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Assist other colleagues to ensure proper coverage and prompt guest service.

Requirements

  • Candidate must possess at least a Professional Certificate/NiTEC in any field.
  • 1-2 years of relevant working experience in Hotel's Front Office.
  • No relevant experience are welcomed too.
  • Able to handle cash transactions meticulously.
  • Able to perform rotating shift duties including overnight.

Role Quick Info

Location Singapore
Address 320 Orchard Road, 238865
Work type Full-time
Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.

Tags

13 labels
HotelRoomsGuest ExperienceGuest-FacingFront OfficeBarLeadershipRequires ExperienceShift WorkFood SafetyCustomer RecoveryF&BFull-Time