Guest Experience Expert (Executive Lounge, i-Job Program)

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Singapore Marriott Tang Plaza Hotel, this Guest Experience Expert (Executive Lounge, i-Job Program) role focuses on monitoring Club Lounge for seating availability, service, safety, and well-being of guests. Requirements include 1-2 years of relevant working experience in Hotel's Executive Lounge.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
Establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Assist other colleagues to ensure proper coverage and prompt guest service.
Thank guests with genuine appreciation and provide a fond farewell.

Requirements

Candidate must possess at least a Professional Certificate/NiTEC, in any field.
1-2 years of relevant working experience in Hotel's Executive Lounge.
Able to handle cash transactions meticulously.
Able to perform rotating shift duties including overnight.
Able to start work within short notice period.

Role Quick Info

Company Marriott International

Brand Singapore Marriott Tang Plaza Hotel

Category Rooms & Guest Services

Location Singapore

Address 320 Orchard Road, 238865

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.