Duty Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Singapore Marriott Tang Plaza Hotel, this Duty Manager role focuses on assisting Front Office Leaders in training, evaluating, counselling, motivating and coaching associates; serving as a role model to all associates. Requirements include at least a diploma in Hospitality Management, Hotel Management, or a related discipline.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Assist Front Office Leaders in training, evaluating, counselling, motivating and coaching associates; serve as a role model to all associates.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean, professional and adhere to HR grooming standards.
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Requirements

Minimum Diploma in Hospitality Management, Hotel Management, or a related discipline.
Minimum of 3 years of experience in hotel front office operations, guest relations or customer experience management, with at least 2 years in a supervisory or leadership role.
Excellent guest service, interpersonal and relationship-building skills.
Ability to lead, coach and develop team members.
Ability to manage multiple priorities in a fast-paced environment.

Role Quick Info

Company Marriott International

Brand Singapore Marriott Tang Plaza Hotel

Category Rooms & Guest Services

Location Singapore

Address 320 Orchard Road, 238865

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.