Night Duty Manager

Rooms & Guest Services Permanent Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Shangri-La Rasa Sentosa, Singapore, this Night Duty Manager role focuses on leading and coordinating nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction. Requirements include ability to work permanent night shifts.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead and coordinate nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction
Monitor guest arrivals, departures, and service quality during night shifts to drive continuous improvements in guest experience
Implement and execute emergency response protocols following standard operating procedures to protect guests and staff during night shifts
Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services
Communicate operational updates and hotel offerings clearly to colleagues to ensure consistent service standards

Requirements

Ability to work permanent night shifts
Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
Experience using OPMS and related hotel front office systems to manage guest services and operations
Experience in managing emergency response and crisis management situations
Educational background related to hotel management is preferred

Role Quick Info

Company Shangri-La Group

Brand Shangri-La Rasa Sentosa, Singapore

Category Rooms & Guest Services

Location Singapore

Address 101 Siloso Road, Sentosa, 098970

Work type Permanent

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.