Duty Manager

Rooms & Guest Services Permanent Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Shangri-La Rasa Sentosa, Singapore, this Duty Manager role focuses on leading and coordinating daily hotel operations to ensure smooth and efficient service delivery. Requirements include experience using OPMS and related hotel front office systems to manage guest services and operations.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations
Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay

Requirements

Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
Experience using OPMS and related hotel front office systems to manage guest services and operations
Educational background related to hotel management is preferred
Experience in managing emergency response and crisis management situations
Certification in CERT and First Aid is an added advantage

Role Quick Info

Company Shangri-La Group

Brand Shangri-La Rasa Sentosa, Singapore

Category Rooms & Guest Services

Location Singapore

Address 101 Siloso Road, Sentosa, 098970

Work type Permanent

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.