Guest Relations Supervisor (Front Office - Required to Speak Japanese)

Rooms & Guest Services Full-time Estimated $2,800 - $4,500 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Guest Relations Supervisor (Front Office - Required to Speak Japanese) role focuses on maintaining operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. Requirements include at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
Manage room control, monitor availability and efficient release of rooms for arrival guests.
Identify guests for meet and greet from the arrival and departure reports.
Attends to guests with regards to general inquires, request and complaints.
Meet and greet all the guests upon their arrival and /or departure.

Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
Good communication and interpersonal skills
Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests
Proficiency in Japanese is essential.
Minimum 2 years experience in 5-star luxury hotels, with supervisory responsibilities

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Rooms & Guest Services

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $2,800 - $4,500 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.