Assistant Guest Services Manager (Club Lounge)

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Assistant Guest Services Manager (Club Lounge) role focuses on monitoring and maintaining service standards across food and beverage offerings, lounge presentation, cleanliness and guest areas. Requirements include at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Monitors and maintains service standards across food and beverage offerings, lounge presentation, cleanliness and guest areas.
Supports the Club Lounge Manager in overseeing daily lounge operations to ensure seamless service delivery and operational efficiency.
Leads, motivates and guides the Curator team to consistently deliver Legendary Quality Experiences to all guests.
Handles guest feedback, concerns and complaints promptly and professionally, ensuring appropriate follow-up and resolution.
Ensures all guest preferences, profiles and special requests are reviewed and executed accurately prior to arrival.

Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
Minimum 2–3 years of supervisory experience in luxury hospitality, club lounge, butler service or front office operations preferred.
Strong leadership, interpersonal and communication skills.
Enjoys interacting with guests and working in a fast paced environment
Candidate must be able to work rotationary shifts, weekends and holidays

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Rooms & Guest Services

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.