Manager, Regional Guest Information and Recognition

Operations Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Four Seasons Corporate Office, APAC - Singapore, this Manager, Regional Guest Information and Recognition role focuses on monitoring all channels of guest profile management to note any trends, problems and following up with the appropriate hotel(s).

Summary based on employer-provided role details.

Role highlights

Responsibilities

Support Property Guest Recognition Work with TID team to develop and implement new profile match and merge rules to ensure each guest has a single profile Using reporting in Informatica, understand which match and merge rules are under and over-performing
Provide guest profile operations support to Guest Recognition Specialists, Front Office and Reservations Use Salesforce reporting to track guest profiles that have been flagged by properties for various reasons
Collaborate with the Clientelling team to understand ways of identifying guest preferences, working with the D&A and TID teams to source guest preference information to enrich the guest profiles
Monitor all channels of guest profile management to note any trends, problems and follow up with the appropriate hotel(s).
Report and escalate where appropriate to the Corporate GRS team.

Requirements

Minimum Post-Secondary Diploma, Degree in Hotel and Hospitality will be an added advantage Strong background in Hotel Reservations, Front office and Operations2-4 years experience utilizing guest reservations and operations software (Golden, PMS,ORS)

Role Quick Info

Company Four Seasons

Brand Four Seasons Corporate Office, APAC - Singapore

Category Operations

Location Singapore, Singapore, Singapore

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.