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Hilton · DoubleTree by Hilton Singapore Robertson Quay

Front Desk Service Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)
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Role summary

At DoubleTree by Hilton Singapore Robertson Quay, this Front Desk Service Agent role focuses on greeting guests upon arrival and completing the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance. Requirements include previous experience in a guest service or front office role within the hospitality industry.

Summary based on employer-provided role details.

Role highlights

Responsibilities

  • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
  • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
  • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Requirements

  • Previous experience in a guest service or front office role within the hospitality industry.
  • Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
  • Proficiency in hotel property management systems (PMS) and general front office procedures.
  • Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
  • Proficiency in English; additional languages are a plus.

Role Quick Info

Company Hilton
Location Singapore
Address 3 Nanson Road, 238910
Work type Full-time
Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.

Tags

8 labels
HotelRoomsGuest ExperienceGuest-FacingFront OfficeRequires ExperienceF&BFull-Time