Duty Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At DoubleTree by Hilton Singapore Robertson Quay, this Duty Manager role focuses on overseeing the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance. Requirements include strong team management skills with the ability to motivate staff and drive service excellence.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

Requirements

Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
Strong team management skills with the ability to motivate staff and drive service excellence.
Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
Proficient in hotel PMS and familiar with standard operational procedures.
Flexible to work nights, weekends, and holidays.

Role Quick Info

Company Hilton

Brand DoubleTree by Hilton Singapore Robertson Quay

Category Rooms & Guest Services

Location Singapore

Address 3 Nanson Road, 238910

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.