Careline Manager

Operations Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At DoubleTree by Hilton Singapore Robertson Quay, this Careline Manager role focuses on handling complaint promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate. Requirements include at least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle complaint promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.
Follow-up with all guests to ensure satisfaction with problem resolutions (service recovery).
Maintain guest histories to assist with returning guests.
Be available to assist on duty in the hotels during any busy days or special events.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak and providing information where necessary.

Requirements

Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
Good organization and coordination skills.
Strong sense of responsibility and self-motivation.
Able to maintain excellent relations with team members.
Able to work under great physical and mental pressure.

Role Quick Info

Company Hilton

Brand DoubleTree by Hilton Singapore Robertson Quay

Category Operations

Location Singapore

Address 3 Nanson Road, 238910

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.