Guest Relations Manager (Manhattan)

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Conrad Singapore Orchard, this Guest Relations Manager (Manhattan) role focuses on ensuring streamline communication with the team and guests and achieve consistent results. Requirements include ability to adapt to changing operational requirements and perform assigned duties in a dynamic environment.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure streamline communication with the team and guests and achieve consistent results.
To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.
Update and maintain guest profile history.
To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up.
To manage communication between guests and staff.

Requirements

Ability to adapt to changing operational requirements and perform assigned duties in a dynamic environment.
Ability to work collaboratively with colleagues and contribute to achieving team goals.
Ability to communicate effectively in English, both verbally and in writing, to support guest service and workplace communication.
Strong leadership, coaching, and team development skills.
Ability to work flexible or rotating shifts, including weekends and public holidays, based on operational requirements.

Role Quick Info

Company Hilton

Brand Conrad Singapore Orchard

Category Rooms & Guest Services

Location Singapore

Address 1 Cuscaden Road, 249715

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.