Guest Services Agent, Service Express

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At The Westin Singapore, this Guest Services Agent, Service Express role focuses on operating telephone switchboard, processing guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Requirements include a high school diploma or GED equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Provide information to guests about room features, Marriott Bonvoy Loyalty Program, property amenities, and local areas of interest.
Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.

Requirements

High school diploma or GED equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Role Quick Info

Company Marriott International

Brand The Westin Singapore

Category Rooms & Guest Services

Location Singapore

Address 12 Marina View, Asia Square Tower 2, 018961

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.