Senior Manager, New Product Development, Discovery (Gateway Services)

Leadership & Development Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At SATS, this Senior Manager, New Product Development, Discovery (Gateway Services) role focuses on building and maintaining a structured view of customer needs, operational pain points and emerging opportunities across Cargo and Logistics and related service areas. Requirements include strong knowledge of Cargo Handling, Ground Handling and Logistics operational environments, including customer workflows.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Build and maintain a structured view of customer needs, operational pain points and emerging opportunities across Cargo and Logistics and related service areas
Maintain a live pipeline of ideas and opportunities, ensuring concepts are properly assessed and prioritised
Engage directly with customers, partners and internal stakeholders to identify unmet needs and commercial whitespace
Use AI-enabled tools to accelerate market research, trend analysis and competitive benchmarking
Design and execute pilots and proof-of-concept initiatives with clear commercial and operational success criteria

Requirements

Strong knowledge of Cargo Handling, Ground Handling and Logistics operational environments, including customer workflows.
Strong customer discovery and problem-solving capabilities.
Ability to rapidly progress from insight to hypothesis to execution.
Comfortable operating in ambiguous environments and adept at creating structures where necessary.
Strong stakeholder engagement and communication skills across operational and commercial teams

Role Quick Info

Company SATS

Brand SATS

Category Leadership & Development

Location SGP,, Inflight Catering Centre 1

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.