Guest Services Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At IHG, this Guest Services Agent role focuses on assisting the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes. Requirements include proficiency in written and spoken English and basic computer literacy.

Summary based on employer-provided role details.

Role highlights

Responsibilities

To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
Interact with guest and assist guest to solve their issues if any
Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
Process Guest Food and Beverage Order, Clear Tables (The Great Room).

Requirements

Minimum GCE 'N/O' levels and possess a positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred.
Must be proficient in written and spoken English and basic computer literacy.

Role Quick Info

Company IHG Hotels & Resorts

Brand IHG

Category Rooms & Guest Services

Location Singapore

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.