Guest Services Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At IHG, this Guest Services Agent role focuses on handling guests' complaints appropriately adhering to brand standards. The employer prefers minimum high school/secondary education/college degree.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle guests' complaints appropriately adhering to brand standards.
To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes.
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by Duty Manager.
Handle cashiering, payment, and foreign currency exchange accurately.
Retrieve and print Arrival/Departure Report, Backup Report, and Trace Report from Oasis PMS for daily room allocation.

Requirements

Minimum high school/secondary education/college degree preferred.
Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred basic computer literacy.
Must be conversant in English.
At Holiday Inn Express, we’re all about travel that’s simple AND smart.
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Role Quick Info

Company IHG Hotels & Resorts

Brand IHG

Category Rooms & Guest Services

Location Singapore

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.