Guest Experience Executive

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Hilton Singapore Orchard, this Guest Experience Executive role focuses on creating a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations. Requirements include ability to perform moderately complex mathematical calculations without error.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions and provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest.
Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

Requirements

Able to perform moderately complex mathematical calculations without error.
Able to access and accurately input information using a moderately complex computer system.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.

Role Quick Info

Company Hilton

Brand Hilton Singapore Orchard

Category Rooms & Guest Services

Location Singapore

Address 333 Orchard Road, 238867

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.