Assistant Manager, Front Office

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Hilton Singapore Orchard, this Assistant Manager, Front Office role focuses on handling complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Front Office Manager to follow-up where appropriate. Requirements include ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
Supervise front desk team members to ensure smooth and efficient operation during the assigned shift.
Communicate effectively both verbally and in writing to provide clear directions to staff.
Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.

Requirements

Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
Good interpersonal skills to provide overall guest satisfaction.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
Able to work under pressure and deal with stressful situations during busy periods.

Role Quick Info

Company Hilton

Brand Hilton Singapore Orchard

Category Rooms & Guest Services

Location Singapore

Address 333 Orchard Road, 238867

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.