Front Office Executive

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At Hilton Singapore Orchard, this Front Office Executive role focuses on completing the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates. Requirements include ability to perform moderately complex mathematical calculations without error.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.

Requirements

Able to perform moderately complex mathematical calculations without error.
Able to access and accurately input information using a moderately complex computer system.
Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.

Role Quick Info

Company Hilton

Brand Hilton Singapore Orchard

Category Rooms & Guest Services

Location Singapore

Address 333 Orchard Road, 238867

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.