Concierge

Rooms & Guest Services Full-time likely Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Fairmont Singapore, this Concierge role focuses on assisting guests in tours, golf, restaurant, flight booking, reconfirmation and making changes. Requirements include at least 2 years of experience in the service industry.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Handle all telephone enquiries, requests, Mail and Message, and Lost and Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service
Providing directional information, shopping, places of interest, etc Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue Ensuring hotel service standard goals, grooming standards.
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation

Requirements

Minimum 2 years experience in the service industry
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Must have a friendly and engaging service attitude
Possess good guest relations skills, confident, clear English
Possess drive, initiative and must be able to work independently

Role Quick Info

Company Accor

Brand Fairmont Singapore

Category Rooms & Guest Services

Location Singapore

Address 80 Bras Basah Road, 189560

Work type Full-time likely

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.