Assistant Guest Services Manager

Rooms & Guest Services Full-time likely Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Fairmont Singapore, this Assistant Guest Services Manager role focuses on leading, coach, and inspire the Guest Services team through structured training, performance monitoring, and continuous development. Requirements include at least 2 years of experience in supervisory position in the service industry.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead, coach, and inspire the Guest Services team through structured training, performance monitoring, and continuous development.
Oversee and coordinate group arrivals, departures, and guest movements, ensuring smooth driveway operations and traffic flow during peak periods and hotel events.
Collaborate closely with Convention Services and Event Organizers to ensure accurate handling of group luggage, deliveries, and flawless coordination.
Respond decisively to emergency situations, ensuring guest and colleague safety at all times.
Ensure strategic manpower deployment to support daily operations, peak periods, and high-profile events while maintaining productivity and service excellence.

Requirements

Minimum 2 years experience in supervisory position in the service industry
Knowledge of Opera Cloud system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Knowledge of operations of Bell, Concierge and Valet operations English with knowledge of second language preferred Teritary education in any discipline and hotel related experience
Knowledge of processes and procedures of delivery systems.
Currently SSM/RSMCommunication skills for all levels of colleagues/guests, confident, clear English

Role Quick Info

Company Accor

Brand Fairmont Singapore

Category Rooms & Guest Services

Location Singapore

Address 80 Bras Basah Road, 189560

Work type Full-time likely

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.