Guest Services Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At W Singapore - Sentosa Cove, this Guest Services Manager role focuses on managing the flow of questions and directing guests within the lobby.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.
Provides services that are above and beyond for customer satisfaction and retention.
Responds to and handles guest problems and complaints.
Provides immediate assistance to guests as requested.

Requirements

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Role Quick Info

Company Marriott International

Brand W Singapore - Sentosa Cove

Category Rooms & Guest Services

Location Singapore

Address 21 Ocean Way, 098374

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.