Assistant Manager, Reservations & Call Centre

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At The Singapore EDITION, this Assistant Manager, Reservations & Call Centre role focuses on assisting with recruitment, onboarding, training, coaching, and development of Reservations and Call Centre team members. Requirements include a high school diploma, GED, or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Assist with recruitment, onboarding, training, coaching, and development of Reservations and Call Centre team members.
Support continuous improvement initiatives and implementation of new reservations and call centre procedures.
Oversee the accuracy of room blocks, reservations, group bookings, and market codes.
Support the management of daily Call Centre operations to ensure service excellence and operational efficiency.
Monitor call centre productivity, call quality, call monitoring activities, and service levels.

Requirements

High School Diploma, GED, or equivalent required.
Diploma or Degree in Hospitality Management, Business Administration, Tourism, or a related field preferred.
Minimum 2 years of experience in Reservations, Call Centre Operations, Front Office, or a related hospitality function.
Minimum 1 year of supervisory or team leadership experience.
Previous hotel or hospitality industry experience preferred.

Role Quick Info

Company Marriott International

Brand The Singapore EDITION

Category Rooms & Guest Services

Location Singapore

Address 38 Cuscaden Road, 249731

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.