Telephone Operator (Service Centre)

Operations Permanent Estimated $2,800 - $5,500 / month (role-area estimate)

Role summary

At Shangri-La Rasa Sentosa, Singapore, this Telephone Operator (Service Centre) role focuses on delivering clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences. Requirements include experience working in hotel or resort telephone operations to support guest communication needs.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment
Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently

Requirements

Experience working in hotel or resort telephone operations to support guest communication needs
Ability to interact effectively with guests via telecommunication channels to understand and address their needs
Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

Role Quick Info

Company Shangri-La Group

Brand Shangri-La Rasa Sentosa, Singapore

Category Operations

Location Singapore

Address 101 Siloso Road, Sentosa, 098970

Work type Permanent

Pay Estimated $2,800 - $5,500 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.