Intern, Training and Service Quality

Training & Quality Internship Estimated $1,000 - $1,600 / month (role-title estimate)

Role summary

At SATS, this Intern, Training and Service Quality role focuses on conducting audits by using an existing audit checklist to perform audit checks at the counter and gate. Requirements include excellent writing skills to draft guidelines and procedures.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.
Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.
Conduct random inspections according to the grooming guidelines and standards and SOPs.
Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).

Requirements

Confident in Microsoft Excel, Word and PowerPoint
Confident in communications
Observant and meticulous to details
Excellent writing skills to draft guidelines and procedures
Ability to collaborate with others and get stakeholder buy-in to drive effective change management

Role Quick Info

Company SATS

Brand SATS

Category Training & Quality

Location SGP,, Terminal 4

Work type Internship

Pay Estimated $1,000 - $1,600 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.