Guest Experience Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At NoMad Singapore, this Guest Experience Manager role focuses on leading the execution of guest experience initiatives that enhance satisfaction, loyalty and brand advocacy. Requirements include at least 3–5 years of experience in Guest Relations, Front Office, Guest Experience or Luxury Hospitality operations.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead the execution of guest experience initiatives that enhance satisfaction, loyalty and brand advocacy.
Oversee the arrival, stay and departure experience of VIP, repeat and long-stay guests.
Maintain direct engagement with VIP, high-profile and long-stay guests to ensure a seamless and memorable experience.
Oversee special occasions, celebrations and bespoke guest experiences.
Lead, coach and develop the Guest Experience team to deliver exceptional service standards.

Requirements

Diploma or Degree in Hospitality Management, Hotel Management, Business or a related field preferred.
Minimum 3–5 years of experience in Guest Relations, Front Office, Guest Experience or Luxury Hospitality operations.
Previous supervisory or management experience in a luxury hotel environment preferred.
Excellent communication, relationship-building and problem-solving skills.
Experience managing guest feedback, service recovery and loyalty initiatives.

Role Quick Info

Company Hilton

Brand NoMad Singapore

Category Rooms & Guest Services

Location Singapore

Address 230 Orchard Road, 238854

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.