Manager, D+TT Command Centre IT Support

IT Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Marriott International Corporate, this Manager, D+TT Command Centre IT Support role focuses on providing Level 1/2 technical support for Command Centre associates during assigned shifts, including guidance on tools, processes, and technical triage. Requirements include experience logging and tracking work in Service Now and/or Jira, including creating clear defect/bug reports and providing timely status updates.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Provide Level 1/2 technical support for Command Centre associates during assigned shifts, including guidance on tools, processes, and technical triage.
Perform initial incident triage, apply known workarounds/knowledge articles, and escalate unresolved issues to the Command Centre Technical Lead and relevant technical teams.
Support hotels requesting technical assistance during cutover and hypercare, providing timely troubleshooting, guidance, and clear communications.
Troubleshoot connectivity issues impacting hotel operations (e.g., network access, DNS/DHCP, Wi-Fi/LAN, VPN or upstream connectivity) and coordinate escalation to appropriate resolver groups and vendors.
Assist hotels with user access and account issues across systems introduced during the Power of M transition (e.g., login failures, role/access provisioning, MFA/SSO issues), following approved access processes.

Requirements

Experience logging and tracking work in Service Now and/or Jira, including creating clear defect/bug reports and providing timely status updates.
Comfortable supporting identity and access issues (accounts, roles, MFA/SSO) and following approved access provisioning processes.
Strong written and verbal communication skills, including ability to work calmly under pressure and provide clear updates during shift handovers and escalations.
Strong technical troubleshooting skills across network connectivity, user access/identity, and workstation/end-user computing.
Ability to prioritize effectively in a fast-paced, multi-incident environment, balancing quick fixes with appropriate escalation.

Role Quick Info

Company Marriott International

Brand Marriott International Corporate

Category IT

Location Singapore, Singapore

Address 2 Harbourfront Place #06-08, 098499

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.