Director, D+TT Command Center Tech Lead

Leadership & Development Full-time Estimated $9,000 - $16,000 / month (role-title estimate)

Role summary

At Marriott International Corporate, this Director, D+TT Command Center Tech Lead role focuses on providing operational oversight of the Command Center during assigned shifts, ensuring adherence to standard operating procedures and service expectations. Requirements include experience working with vendors and third parties, including escalation management and resolution tracking.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Provide operational oversight of the Command Center during assigned shifts, ensuring adherence to standard operating procedures and service expectations.
Assist in, coordinate, and document operational decisions required within the Command Center, ensuring timely follow-through and stakeholder alignment.
Manage and direct Command Center staff during your shift, including task assignment, prioritization, coaching, and escalation support.
The Command Center Technical Lead is responsible for leading shift operations within the Command Center to ensure stable, efficient, and timely operational decision-making.
Monitor property issues and incidents; escalate to required internal teams and external vendors as appropriate, and drive issues through to resolution with clear ownership, timelines, and updates.

Requirements

Experience working with vendors and third parties, including escalation management and resolution tracking.
Strong understanding of monitoring concepts (dashboards, alerting, KPIs/SLAs) and structured troubleshooting/triage.
Familiarity with ITIL/ITSM processes (incident, problem, change) and ticketing tools (e.g., Service Now, Jira) preferred.
Excellent written and verbal communication skills, with experience reporting to leadership and running operational calls.
Ability to prioritize effectively in a fast-paced, multi-incident environment.

Role Quick Info

Company Marriott International

Brand Marriott International Corporate

Category Leadership & Development

Location Singapore, Singapore

Address 2 Harbourfront Place #06-08, 098499

Work type Full-time

Pay Estimated $9,000 - $16,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.