Quality Assurance Specialist, Hotel Training & Quality Assurance

Training & Quality Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Quality Assurance Specialist, Hotel Training & Quality Assurance role focuses on gathering additional feedback from TMs, Net Promoter Score (NPS) or Trip Advisor where feasible, and integrating findings into the quality assurance analysis. Requirements include a bachelor’s degree in Data Analysis, Quality Management, Hospitality, or a related field.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Gather additional feedback from TMs, Net Promoter Score (NPS) or Trip Advisor where feasible, and integrate findings into the quality assurance analysis.
Perform unannounced, undercover evaluations of the hotel, apply a thorough understanding of standards and ensure accurate application of these standards in alignment with official guidelines.
Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.
Work closely with the training team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.
Set performance benchmarks based on historical data, industry standards, or competitor analysis to inform departments where they stand in terms of quality and where they can fill in the gaps.

Requirements

Bachelor’s degree in Data Analysis, Quality Management, Hospitality, or a related field.
At least 2 years of experience in data analysis, quality assurance, or similar roles, preferably in the luxury or hospitality industry.
Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.
Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
Strong collaboration skills, with experience working with training or operational teams.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Training & Quality

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.