Premium Services Executive

Operations Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Premium Services Executive role focuses on anticipating all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience. Requirements include proficiency in MS Word, Excel and Power point applications.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
Establish and maintain positive relations with colleagues, internal/external departments
Perform any other tasks as assigned by the Management.

Requirements

Proficient in MS Word, Excel and Power point applications
Proficient with OPERA and all relevant property management systems such as OPERA
Able to handle fast paced, high volume work, while remaining highly detailed oriented
Excellent guest relations and communication skills
Knowledge of additional languages is an added advantage.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.