Customer Relations Executive

Operations Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Customer Relations Executive role focuses on providing excellent and delightful service to casino guests and assisting them with their needs and requests. Requirements include a diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Provide excellent and delightful service to casino guests and assist them with their needs and requests.
Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
Provide personalized service and establish close rapport with assigned patrons.
Assist with execution of Special Events and Promotions.

Requirements

Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.
Prior experience in Sales or Customer Service role preferred.
Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests.
Must be comfortable working in designated smoking environments as required by the role.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.