Intern, Customer Experience (CX) Analytics & Process Improvement

Operations Full-time Estimated $1,000 - $1,600 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Intern, Customer Experience (CX) Analytics & Process Improvement role focuses on evaluating the experience and providing a full report based on service and hardware. Requirements include proficiency in using Microsoft Office Suite including Word, Excel and PowerPoint.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Perform monthly Internal Audits to measure both service and hardware such as: Purchase a ticket and experience our world-class entertainment offerings (Art Science Museum, Sands Sky Park Observation Deck and Sands Theatre)
Evaluate the experience and provide a full report based on service and hardware.
Ensure that all internal audits are being carried out while maintaining data accuracy, integrity, and in accordance with Marina Bay Sands’ brand standards.
Support on monthly / weekly reporting for Internal audits and the maintenance of the digital solution(QTX) used to collect these data from all stakeholders.
Analyze data points from the Internal audit program to share insights to operational stakeholders.

Requirements

Proficient in using Microsoft Office Suite including Word, Excel and PowerPoint is mandatory.
Possess good interpersonal and communication skills (written and spoken)
Good planning and execution skills
Possess positive attitude, proactive and able to multi-task
Able to work flexible hours (as requested)

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Centennial Tower, Singapore

Address 3 Temasek Avenue, 039190

Work type Full-time

Pay Estimated $1,000 - $1,600 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.