Analyst (Customer Experience Analytics & Process Improvement)

Operations Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Analyst (Customer Experience Analytics & Process Improvement) role focuses on supporting the development and enhancement of executive dashboards, automated reports, and KPI tracking to deliver clear, timely, and decision-ready insights to stakeholders. Requirements include a bachelor’s degree in Business Analytics, Finance, Hospitality, Statistics, Computer Science, Mathematics, or a related field.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Design and maintain interactive dashboards and reporting solutions that support the Voice of Customer (VoC) program and broader CX initiatives.
Analyze guest feedback, survey results, behavioral data, and CX performance metrics to uncover trends, identify opportunities, and generate insights that improve guest experience, business outcomes, and operational performance.
Support the development and enhancement of executive dashboards, automated reports, and KPI tracking to deliver clear, timely, and decision-ready insights to stakeholders.
Build and manage high-volume CX databases and survey datasets, ensuring strong data quality, integrity, and accessibility for analysis and reporting.
Lead ad-hoc analyses and recurring monthly KPI reporting with strong ownership, attention to detail, and a structured problem-solving approach.

Requirements

Bachelor’s degree in Business Analytics, Finance, Hospitality, Statistics, Computer Science, Mathematics, or a related field.
Ability to thrive in a dynamic environment and manage multiple priorities and ad-hoc assignments effectively.
Strong stakeholder engagement and communication skills, with the ability to work effectively across functions and levels.
Strong planning, execution, and follow-through skills.
Positive team player with a proactive mindset and a willingness to learn and contribute.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Centennial Tower, Singapore

Address 3 Temasek Avenue, 039190

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.