Guest Relations Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Marina Bay Sands, this Guest Relations Agent role focuses on providing an impactful presence at the hotel lobby, exuding confidence and creating meaningful connection with guests that walk into the lobby. Requirements include minimum GCE O Level.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Provide an impactful presence at the hotel lobby, exuding confidence and creating meaningful connection with guests that walk into the lobby
Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
Provide unexpected surprises that will delight guests during their hotel stay or dining experience
Provide additional support to Guest Services and Transportation team on hotel curbside to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
Provide additional support to front desk operations with queue management at all check in areas ensuring a smooth check in experience for our guests

Requirements

Minimum GCE O Level
Diploma or bachelor’s degree in hospitality management from a recognized institution is an advantage
Minimum 1 year experience in a guest relations role within a hotel, airline or F&B establishment
Prior experience in hospitality, tourism, airline, luxury fashion, entertainment or customer-service related industry
Able to stand for long hours as the role requires individual to interact with guest at the hotel lobby

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.