Assistant Manager, Butler Service

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Assistant Manager, Butler Service role focuses on auditing Butlers’ Suite Orientation and Turndown services to ensure established standards are met. Requirements include at least 1 year of experience in the same capacity.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Audit Butlers’ Suite Orientation and Turndown services to ensure established standards are met
Be conversant with all areas of the Butler Services Department including FIT, Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare for future VIP arrivals

Requirements

Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
Minimum 1 year experience in the same capacity
Able to communicate effectively with both English
Excellent guest relations and communication skills
Proficient in the use of Property Management System

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.