Hotel Concierge

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Marina Bay Sands, this Hotel Concierge role focuses on being conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time. Requirements include at least 1 year of experience in the same capacity.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time
Processes Concierge and Ticketing related requests
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures.
Be conversant with manual operations process during shutdown of property management system

Requirements

Minimum 1 year experience in the same capacity
Good guest relation and problem solving skills
Good planning and execution skills
Ability to manage time, organize, good communication and motivational skills
Proficient in the use of Property Management System and all relevant property management systems

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.