Manager (Protocol)

Operations Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Gardens by the Bay, this Manager (Protocol) role focuses on resolving issues with composure and advising on the appropriate application of protocol for each level of visit. Requirements include communication: Strong written and verbal communication skills, with the confidence to engage VIPs, senior stakeholders and partners.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Working closely with functional teams across the Gardens and with external stakeholders, you will resolve issues with composure and advise on the appropriate application of protocol for each level of visit.
From planning a high-level official visit to coordinating the many teams that bring it together on the day, you will be the central point of coordination for all protocol matters - anticipating needs, preparing our sites.
Stakeholder Management: Act as the central liaison across internal teams and external parties, aligning requirements and advising on the appropriate application of protocol for different levels of visits
Visit and Event Coordination: Plan and coordinate official visits, VIP engagements and high-profile events from end to end - including pre-visit liaison, site preparation and smooth execution on the day
Administration and Reporting: Maintain visit schedules, records and trackers, and prepare related reports to keep all parties informed and aligned

Requirements

Degree or Diploma, preferably in Tourism and Hospitality Management, Customer Relationship and Service Management, Business Administration or a related field, with a minimum of 3 - 5 years' experience in guest-facing roles and/or event management
Coordination and Organisation: Exceptional organisational skills, with the ability to coordinate multiple visits and stakeholders at once, multi-task and prioritise under tight timelines
Communication: Strong written and verbal communication skills, with the confidence to engage VIPs, senior stakeholders and partners
Composure and Adaptability: A dynamic, motivated team player who works effectively on his/her own initiative, navigates high-pressure or ambiguous situations with clarity and finesse, and is comfortable across the varied environments of the Gardens
Willingness to commit to shift work and able to work on weekends and public holidays

Role Quick Info

Company Gardens by the Bay

Brand Gardens by the Bay

Category Operations

Location Singapore

Address 18 Marina Gardens Drive, 018953

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.