Executive, Guest Service

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Ascott, this Executive, Guest Service role focuses on supervising team's delivery of guest services to ensure adherence to organisational standards and procedures. Requirements include a customer-oriented and well-organised individual with excellent communication and problem-solving skills.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures
Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
Provide information and recommendations to guests on property's amenities, services and tourism-related activities
Monitor guest satisfaction levels and feedback for service improvement
Build rapport with guests to enhance service experience

Requirements

The Executive, Guest Service supports the day-to-day guest service operations at residences and helps to create a pleasant atmosphere to ensure residents' satisfaction.
He is a customer-oriented and well-organised individual with excellent communication and problem-solving skills.
He can work well under pressure in a fast- paced environment and is able to interact with culturally diverse guests.
He works on shifts, including weekends and public holidays.

Role Quick Info

Company The Ascott Limited

Brand Ascott

Category Rooms & Guest Services

Location Singapore, Central Singapore

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.