Assistant Manager, Guest Service

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Ascott, this Assistant Manager, Guest Service role focuses on attending to and anticipating guests’ queries and needs, especially those of VIP guests’, and performing the appropriate service recovery when necessary. Requirements include attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Attend to and anticipate guests’ queries and needs, especially those of VIP guests’, and perform the appropriate service recovery when necessary
Review and follow up on guests’ feedback and satisfaction scores to improve quality and standards
Ensure smooth check-in and check-out for guests
Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts
Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance

Requirements

At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory or Managerial role
Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification.
Service-oriented
Supervisory or Managerial skills
Willingness to perform shifts.

Role Quick Info

Company The Ascott Limited

Brand Ascott

Category Rooms & Guest Services

Location Singapore, Central Singapore

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.