Passenger Services Specialist

Legal & Compliance Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At SATS, this Passenger Services Specialist role focuses on leading and supervising a team of Passenger Services Associates in check-in, boarding, arrivals, and other passenger service functions. Requirements include strong operational understanding.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead and supervise a team of Passenger Services Associates in check-in, boarding, arrivals, and other passenger service functions.
Coordinate with ground operations, baggage services, security, immigration, customs, and other airport units to ensure seamless operations.
Act as a point of escalation to help to resolve passenger complaints or complex service issues professionally for junior staff.
Monitor team performance and ensure adherence to service standards, safety protocols, and operational procedures.
Provide guidance, coaching, and on-the-job training to staff to ensure continuous development and service consistency.

Requirements

Strong operational understanding
Ability to adapt to dynamic situations such as flight delays, diversions or high-volume periods
Quick-thinking and resourceful, able to make informed decisions in real time
Able to perform rotating shift work including weekends and public holidays
Comfortable with using computer, including use of Microsoft Excel and Word

Role Quick Info

Company SATS

Brand SATS

Category Legal & Compliance

Location SGP,, Terminal 4

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.