Head, Service Delivery

Finance Full-time likely Estimated $3,200 - $6,500 / month (role-area estimate)

Role summary

At SATS, this Head, Service Delivery role focuses on leading the Service Delivery function for SG Hub, ensuring service commitments are clearly defined, measured, delivered, communicated, and recovered when performance deviates. Requirements include strong working knowledge of Cargo and/or Ground Handling operations, including operational constraints and service risks.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead the Service Delivery function for SG Hub, ensuring service commitments are clearly defined, measured, delivered, communicated, and recovered when performance deviates.
Establish clear roles and boundaries between Service Delivery and Operations, Quality, Performance, Commercial, and other functions to ensure effective collaboration.
Lead the evolution of Service Delivery governance, tools, SLA templates, and best-practice frameworks to support changing customer and network needs.
establishes the Service Delivery operating model, governance framework, SLA standards, escalation management approach, and customer engagement cadence.
Build and sustain a high-credibility Service Delivery function known for strong judgement, customer trust, and effective issue resolution.

Requirements

Strong working knowledge of Cargo and/or Ground Handling operations, including operational constraints and service risks.
Strong ability to influence without direct authority, across Operations, Commercial, and other support functions.
Ability to translate complex operational outcomes into clear, credible, customer‑ready narratives.
Experience building and leading teams focused on governance, coordination, and stakeholder engagement rather than execution.
Strong written and verbal communication skills, with ability to tailor messaging across different audience.

Role Quick Info

Company SATS

Brand SATS

Category Finance

Location SGP,, Inflight Catering Centre 1

Work type Full-time likely

Pay Estimated $3,200 - $6,500 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.