Customer Service Manager

Operations Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At SATS, this Customer Service Manager role focuses on taking charge of the various work areas in Passenger Services operations. Requirements include proven experience in a managerial role within the aviation industry.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Take charge of the various work areas in Passenger Services operations.
Meeting Key Performance Indicators (KPIs) as follows: Service Level Agreements (SLAs) with airlines, Flight delays, Complaints and compliments, Visa violations.
Ensuring that all staff complies with company regulations and maintain overall discipline.
Planning and monitoring staff deployment to ensure smooth operations.
Leading and motivating operational staff to carry out their duties according to the requirements of the airlines.

Requirements

Proven experience in a managerial role within the aviation industry
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving abilities with a customer-first mindset.
Ability to remain calm and professional under pressure.
Flexibility to work shifts, weekends, and public holidays.

Role Quick Info

Company SATS

Brand SATS

Category Operations

Location SGP,, Seletar Airport

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.