Senior/Guest Service Officer - Rainforest Wild Adventure East

Rooms & Guest Services Part-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At Rainforest Wild Asia, this Senior/Guest Service Officer - Rainforest Wild Adventure East role focuses on ensuring smooth daily operations and delivering exceptional guest service through storytelling and creating moments of delight. Requirements include at least 1 year of relevant experience in hospitality or tourism industry.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.
Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.
Update and maintain records of sightings and movements of wildlife.o Educate guests on wildlife campaigns in the parks.
Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
Resolve feedback, issues and concerns raised by guests.

Requirements

Minimum 1 year of relevant experience in hospitality or tourism industry
Passion for the outdoors: a genuine interest in outdoor activities, and has the ability to meet the physical demands of the role, including harnessing guests, operating ride and removing guests from ride vehicles
Prior customer service experience will be an advantage
Excellent communications skills to engage diverse guest profiles
Able to work on weekends and public holidays

Role Quick Info

Company Mandai Wildlife Group

Brand Rainforest Wild Asia

Category Rooms & Guest Services

Location Singapore

Address 20 Mandai Lake Road, 729825

Work type Part-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.