Helpdesk Support

Finance Full-time likely Estimated $3,200 - $6,500 / month (role-area estimate)

Role summary

At Neo Group, this Helpdesk Support role focuses on following up closely with end-user to ensure full resolution to resolve the concern of issues. Requirements include a diploma with minimum 1 year of helpdesk experience.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Follow up closely with end-user to ensure full resolution to resolve the concern of issues.
Project implementation and support.
Responding to incident requests/enquiries/solutions via email under ticketing system or phone.
Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems.
Providing technical assistance (remote access) IT related devices.

Requirements

Diploma with minimum 1 year of helpdesk experience.
Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
Ability to multi-task and work effectively as a team player.
Ability to work independently in a fast-paced environment.
Good communication and customer service skills.

Role Quick Info

Company Neo Group

Brand Neo Group

Category Finance

Location Singapore

Work type Full-time likely

Pay Estimated $3,200 - $6,500 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.