Senior Manager, Casino Guest Experience & Engagement

Casino & Gaming Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Senior Manager, Casino Guest Experience & Engagement role focuses on leading, coach, and mentor direct reports including Guest Engagement Manager, Guest Experience Learning Specialist and Guest Experience Insights Specialist. Requirements include minimum secondary / high school education (GCE ‘N’ levels, ‘O’ levels or Diploma.).

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead, coach, and mentor direct reports including Guest Engagement Manager, Guest Experience Learning Specialist and Guest Experience Insights Specialist.
Maintain strong relationships with valued gaming guests, ensuring personalized service and engagement.
Oversee the deployment and effectiveness of the GEE Team to gather actionable guest feedback.
Support development of training materials with insights and audit findings to drive guest service excellence.
Work on related projects and make recommendations for continuous improvement, based on process and productivity, to drive guest satisfaction.

Requirements

Minimum secondary / high school education (GCE ‘N’ levels, ‘O’ levels or Diploma.)
experience in a hospitality or guest service role.
Proficiency with Microsoft software including Word, Excel and Outlook.
Strong executional, time-management and prioritization skills with keen attention to details.
Excellent communicator and a team player.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Casino & Gaming

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.