Paiza Services Executive (Vip Call Centre)

Operations Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Paiza Services Executive (Vip Call Centre) role focuses on following up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders. Requirements include a diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Work closely with the Sales Teams, International Marketing Operations, Player Development Operations, Hotel and VIP Services to ensure all arrangements have been made to meet Patrons’ requirements while maintaining the highest level of customer service.
Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
Process redemption of casino offers such as room, birthday and other promotions.
Ensure that Patrons’ information, preferences and tier entitlements have been maintained and recorded accurately.
Assist with the creation of casino programs.

Requirements

Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.
Prior experience in Call Center or Customer Service role preferred.
Excellent verbal, written and interpersonal communication skills and telephone etiquette.
Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Perennial Business City, Singapore

Address 1 Venture Avenue, 608521

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.