Guest Service Agent - Front Office

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Marina Bay Sands, this Guest Service Agent - Front Office role focuses on handling room registration of arriving guests in accordance with the Service Quality Review standards to achieve optimal customer satisfaction. Requirements include at least 1 year of experience in the same capacity.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle room registration of arriving guests in accordance with the Service Quality Review standards to achieve optimal customer satisfaction.
Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Support Guest Service Agents with assignment of clean rooms during check in process.
Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions

Requirements

Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
Minimum 1 year experience in the same capacity
Good guest relation and problem solving skills
Good planning and execution skills
Ability to manage time, organize, good communication and motivational skills

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.