Guest Experience Learning Specialist

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Guest Experience Learning Specialist role focuses on ensuring content is department-specific, relevant, and aligned with brand standards and guest experience goals. Requirements include at least 4-5 years of experience in instructional design, training development, or guest experience roles.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure content is department-specific, relevant, and aligned with brand standards and guest experience goals.
Maintain a professional tone and voice across all learning materials.
Support initiatives that inspire staff to exceed guest expectations.
Design and develop engaging training materials including workbooks, video scripts, e Learning modules, and facilitator guides.
Collaborate with the CX Team/GE Insights Specialist to analyze performance data and guest feedback.

Requirements

Preferred: Bachelor’s degree in Education, Communications, Hospitality, or a related field.
Minimum 4-5 years of experience in instructional design, training development, or guest experience roles.
Proficiency in e Learning authoring tools (e.g., Articulate, Adobe Captivate) and Microsoft Office Suite.
Strong writing and editing skills with attention to detail.
Experience in hospitality or gaming environments is a plus.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.